01299 253 424

©2018 by www.hartleburyshooting.co.uk. Proudly created with Wix.com

TERMS AND CONDITIONS

1. 14 DAY MONEY BACK GUARANTEE

We endeavour to provide a first rate service and hope that you will be completely satisfied with any purchase from our store. You do however have 14 days from receipt of your goods to return them to us for a refund or exchange and the following conditions apply;

Please send your returns to the following address;

Hartlebury Shooting Services

323 Hartlebury Trading Estates

Hartlebury

Kidderminster

DY10 4JB

 

  • You have 14 days to return your goods to us from the date you receive them. No returns after this date will be accepted.

  • This guarantee applies to mail order purchases only. Sales made directly in our shop are covered by a different set of terms.

 

2. RETURNS

 

  • New goods must be returned to us in a saleable condition, unworn and unused. All tags must be still attached and all packaging must be complete and intact with no rips or damage. We can only accept a refund for items that we can re-sell. Previously owned goods must be returned in the same condition that they were when they left our store.

  • Please indicate whether you require a refund or an exchange. All refunds are made back to the same card used when the order was originally placed. If you require an exchange, then we will charge our standard postage rate to the same card and then send out the replacement goods.

  • The postage paid by you on any order is non-refundable. You are responsible for sending the goods back to us at your own expense. We encourage you to send returns by an insured and traceable method; otherwise it will be at your own risk. The goods remain your responsibility until we receive them.

  • Certain products are excluded from the guaranteed refund. Any products excluded are clearly identified on our website.

  • All returns must be accompanied by a completed returns document which can be found on the despatch note included with your order. Failure to include this form may delay processing.

  • This returns policy does not affect your statutory rights, details of which are available from Consumer Direct or the Citizens Advice Bureau

  • Any free gifts or other items enclosed with your order must be sent back along with your returned items.

  • Most refunds are issued the same day we receive your goods back. However, please allow up to 7 days.

  • Any returned items that do not meet the above conditions will not be accepted by us, and will be returned to you incurring additional postage charges to yourselves.

  • The Goods in question must be received in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.

  • We will only refund delivery costs if the return is a result of our error.

  • We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

  • Please follow our returns procedure as explained: returned goods should carry a copy of the original invoice. The goods should be packaged to a satisfactory standard in a safe and relevant manner. The/our return address should be clearly shown.

3. ORDERING

All orders to the Company shall be made by the Buyer in writing and shall be accompanied by sufficient information to enable the Company to proceed with the order. All orders are subject to acceptance by the Company and no contract shall exist until such acceptance has been issued by the Company to the Buyer.

All orders placed on the Web site will be subject to Company’s normal terms and conditions and including the statutory 7 day cooling off period.

Any conditions or stipulations in or attached to the Buyer’s form of order which are inconsistent with the Company’s quotation and terms of conditions of sale or which purport to add to them or modify them in anyway whatsoever shall have no effect unless expressly accepted in writing by the Company prior to placement of the order. In the absence of such acceptance by the Company the Buyer shall be deemed to have withdrawn or waived his conditions or stipulations and to contract solely on the basis of and under the terms and conditions of the Company’s quotation.

4. PACKING AND CARRIAGE

All packing materials and carriage are extra to the cost of Goods and will be charged accordingly.


5. VALIDITY OF QUOTATION

Unless previously amended or withdrawn the Company’s quotation is open for acceptance for the period stated therein or, where no period is stated, for no longer than 30 days after the date thereof.

The Company’s quotation is not an offer but merely an invitation to the Buyer to make an order for goods under the terms and conditions of the quotation.

6. PRICING AND PAYMENTS

The price payable for the goods you order is as shown on this website and at the time you place your order plus any charges for carriage and insurance as set out within this website.

Before your order can be accepted we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, unless we have agreed otherwise in advance in writing. If an error is discovered in the price of the goods, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product advertised at an incorrect price. Your card is authorised for payment at the time of ordering, but no money is taken until we actually despatch the goods. It is at that point that a sale is deemed to have occurred. Until then, it is only an offer to sell and may be cancelled by either party.

Unless otherwise specified in writing the price quoted on the face hereof is ex the Company’s warehouse or factory and invoices are due for payment on deliver. Where payment is not received at point of sale all invoices must be paid within 30 days of the date of invoice. Unless stated otherwise all prices are exclusive of VAT (Value Added Tax) which will be added to the invoice if applicable.

We reserve the right to levy a charge against overdue payments at a rate of 2% above current base rate.

All orders should be paid for with a credit or debit card, either used on this website or on the phone. We can accept cheques drawn on a UK bank (made payable to "Hartlebury Shooting Services Ltd") but please note that there can be up to 3 weeks delay while we wait for them to clear through our system and the bank's system. Postal orders incur no delay. Please ensure you provide a phone number on any orders sent through the post in case we have any queries.

Deposits that you have paid to us that in turn are sent to manufacturers or distributors in order to secure items cannot be refunded should you cancel the order for the goods for any reason

7. LIMITATION OF QUOTATION

The Company’s quotation includes only the Goods that are specified therein.

8. DELIVERY

The Company endeavours to achieve any delivery promise made but does not accept liability for any direct or indirect losses which may arise for any reason whatsoever due to its failure to such a promise nor cancellation of any contract under such failure. The Company’s promise shall operate at the date of its acceptance of the order to proceed providing all necessary information has been received to enable the Company to begin work. Payment shall become due when the Buyer is notified that the goods are ready for Shipment, and if shipment is delayed by the Buyer the goods will be held at the Buyer’s risk and expense from the payment due date.

The Company shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control, without limitation, Acts of God, fire, flood earthquake, war, insurrections, civil commotion, labour difficulties, embargo, military or government restrictions, prohibitions, quotas, priorities, allocations and other controls affecting the Company.

Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature may be required on collection or delivery.

Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of despatch, you must notify us immediately.

If you ask us to leave your order somewhere, e.g. behind bins, then this is at your own risk and we cannot accept any liability should your order subsequently go missing.

Guaranteed delivery services apply only to those items shown as in stock in your basket. If only some of your items are in stock, then we will send the in-stock items by your chosen shipping method, and the remaining items will be delivered for free by our standard method as soon as they come back in stock. Whichever option you choose, you only ever pay one shipping charge per order. Our guaranteed delivery services mean that if we fail to deliver on time, then we will refund the shipping fee in full. No claims for consequential loss can be accepted. No despatches or deliveries are made on UK public holidays.

9.  REPRESENTATION

The Goods in question must be returned unopened within 7 days of your cancellation notice and must be received in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.

  • We will only refund delivery costs if the return is a result of our error.

  • We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

  • Please follow our returns procedure as explained: returned goods should carry a copy of the original invoice. The goods should be packaged to a satisfactory standard in a safe and relevant manner. The/our return address should be clearly shown.

All specifications, drawings and particulars of weights and dimensions submitted with the Company’s quotation are approximate only and the descriptions and illustrations contained in the Company’s catalogues, price lists and other advertising material are intended merely to present a general idea of the goods described therein and none of these shall form part of a contract. 

10. EXAMINATION OF GOODS

In any case where the Goods or a sample of the Goods are seen by the Buyer before the contract is made, the Buyer shall examine the Goods with due care, and if the Buyer shall fail to do so the Company will accept no liability of any defects in the Goods discoverable by such examination noting that defects may be covered by a separate manufacturer’s warranty.

11. WARRANTIES

Save only as aforesaid the Company gives no express conditions of warranties and all conditions or warranties implied by the sale of Goods Act 1893 ( as amended) are excluded.

In the event of any breach by the Company of any of the terms and conditions of the contract, liability of the Company shall be limited to the supply of Goods in accordance with the contract and the Company shall not be liable for any consequential loss or damage of any description resulting directly or indirectly from such a breach. 

12. FITNESS FOR PURPOSE

The Buyer herby declares that in determining the fitness for its purpose or purposes of Goods supplied, it relies entirely on its own skills and judgement and does not rely on the skill or judgement of the Company.

13. NOTICES

All notices required to be given to the Company shall be given in writing addressed to the Company’s registered office at Enterprise House, 7 Coventry Road, Coleshill, Warwickshire, B46 3BB.

14. AVAILABILITY 

We endeavour to hold sufficient stock to meet all orders, however if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, cancel your order.

We endeavour to provide accurate descriptions and pictures of all products on this website. However, the exact design, colour, etc of some items (especially genuine surplus) may occasionally differ from that shown on this website.

15. AGE & LEGAL REQUIREMENTS FOR SPECIFIC GOODS

Where the law requires a minimum age limit for the purchase of specific goods, you confirm that you are over the required age limit and that delivery will be accepted by a person over the required age limit.

It is your responsibility to check that any item you order is legal within your jurisdiction. We can accept no responsibility for any loss due to seizure of goods by authorities. Particular attention should be paid to the purchase of knives, ammunition, guns and other weapons.