01299 253 424

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POLICIES AT

HARTLEBURY SHOOTING SERVICES LTD

We founded www.hartleburyshooting.co.uk with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

OUR SHIPPING POLICY

Delivery Information

 

Standard delivery (excluding explosive items)

HOW MUCH WILL IT COST TO DELIVER THIS ITEM?

Delivery charges will vary and will be calculated at checkout.

HOW QUICKLY WILL MY ORDER ARRIVE?

For UK deliveries, please allow up to 14 working days after placing your order.

We will send you a notification email when your order has been dispatched.

We always try our best to dispatch every order following the above guidelines, however during extremely busy periods, dispatch times may increase by up to one day. We will keep you updated on the status of your order via email. 

 

HOW CAN I TRACK THE STATUS OF MY ORDER?

You will receive an email to confirm we have received your order. You will also receive an email to let you know when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the carrier's website.  

 

WILL I NEED TO SIGN FOR MY ORDER?

Depending on the service we use to send your order, someone may need to sign for your order

 

BLACK POWDER

HOW MUCH WILL IT COST TO DELIVER THIS ITEM?

Delivery black powder to a UK mainland address is from £14.40.

Please call us on 01299 253 424 or email us at info@harlteburyshooting.co.uk for a shipping quote. You will need to supply a list of what you would like to order and your postcode. Once we have found the most economical way of shipping your goods we can then process your order over the telephone (we will require your original Black Powder Certificate and RCA document). 

HOW QUICKLY WILL MY ORDER ARRIVE?

Our aim is to dispatch orders for powder within 48 hours of receiving the order. A delivery date will be agreed with you before we despatch.

We will send you a notification email when your order has been dispatched.

 

NITRO POWDER   

HOW MUCH WILL IT COST TO DELIVER THIS ITEM?

Delivery of nitro reloading powder to a UK mainland address is from £14.40.

Please call us on 01299 253 424 or email us at info@hartleburyshooting.co.uk for a shipping quote. You will need to supply a list of what you would like to order and your postcode. Once we have found the most economical way of shipping your goods we can then process your order over the telephone. 

HOW QUICKLY WILL MY ORDER ARRIVE?

Our aim is to dispatch orders for powder within 48 hours of receiving the order. A delivery date will be agreed with you before we despatch.

We will send you a notification email when your order has been dispatched.

We always try our best to dispatch every order following the above guidelines, however during extremely busy periods, dispatch times may increase by up to one day. We will keep you updated on the status of your order via email. 

HOW CAN I TRACK THE STATUS OF MY ORDER?

You will receive an email to confirm we have received your order. You will also receive an email to let you know when your order has been dispatched. Unfortunately, our couriers who deliver our explosive items do not provide a tracking facility for the recipient. However, if you need to track your parcel we are more than happy to do this for you.  

WILL I NEED TO SIGN FOR MY ORDER?

Yes, your will need to be signed for. The parcel may not be left without a signature.   

I LIVE OVERSEAS, HOW MUCH WILL IT COST TO DELIVER THIS ITEM?

Please note we are unable to deliver powder outside of the UK.

 

AMMUNITION

HOW CAN I GET AMMUNITION DELIVERED?

Unfortunately, we are unable to deliver ammunition direct to you. However, one  option is available to you:

OPTION

Collect from our store. We are based in Hartlebury, Worcestershire. Please call first to check availability.Remember to take your license with you when visiting our shop. 

FOR MORE INFORMATION ON HOW TO PURCHASE A FIREARM, SHOTGUN, AIRGUN OR KNIVES FROM HARTLEBURY SHOOTING SERVICES LTD 

 

Blanks, percussion caps, shotgun primers and shotgun primed cases

HOW MUCH WILL IT COST TO DELIVER THIS ITEM?

Delivery of this item to a UK mainland address (excluding the Scottish Highlands) from  £25.00.

This product is classed as an explosive item and must be delivered by a special courier. 

WILL I NEED TO SIGN FOR MY ORDER?

Yes, you will need to sign for your parcel due to the nature of the product that it contains.   

 

Overseas delivery

I LIVE OVERSEAS, HOW MUCH WILL IT COST TO DELIVER?

Please note only orders for UK delivery may be placed online. We are able to ship some items overseas. If you are an overseas customer please contact us on 01299 253 424 or email us at info@hartleburyshooting.co.uk with a list of items you are interested in, include your name and full address so that we may calculate a delivery charge for you.

CUSTOMER RETURNS

New goods returned to us must be in a saleable condition, unworn and unused. All tags must be still attached and all packaging must be complete and intact with no rips or damage.  We can only accept a refund for items that we can resell. Previously owned goods must be returned in the same condition that they were when they left the store.


Pleas indicate whether you require a refund or an exchange.  All refunds are made back to the same card that was used when the order was originally placed. If you require an exchange, then we will  charge our standard postage rate to the same card and then send out the replacement goods.


The postage paid by you on any order is non-refundable. You are responsible for sending any goods back to us at your own expense. We encourage you to send returns by an insured traceable method; otherwise it will be at your own risk. The goods remain your responsibility until we receive them.


Certain products are excluded from the guaranteed refund and clearly identified on our website.


All returns must be accompanied by a completed returns document which can be found on the despatch note included with your order. Failure to include this form may delay processing.


This returns policy does not affect your statutory rights.


Any free gifts or other items included with your order must be sent back along with your returned items.


Most refunds are issued the same day we receive your returned items, however please allow up to 10 days.


Any returned items that do not meet the above conditions will not be accepted by us, and will be returned to you incurring additional postage charges to yourselves.


The goods in question must be in received in the condition they were in when delivered to you, unopened and sealed in the original packaging in a condition suitable for re-sale. Unless the goods are faulty we shall be entitled to recover any direct cost of having to recover the goods from you and may set such costs off against the amount to be re-credited to you.


We will only refund delivery costs if the return is a result of our error.


We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

SPECIFIC SALES

Our Policy

SPECIFIC SALES

TERMS

We shall not supply knives of any kind (nor knife making material or accesss0ries), to persons under the age of 18 years or to any educational addresses.


We reserve the right to refuse sale or terminate a contract should we have any reason whatsoever to believe contravene any legislation affecting the sale of knives.


We cannot post expanding bullet heads i.e. po;ymer tipped (with the exception of Hornady A-Max) or soft nosed, direct to the customer.


It is a legal requirement that all such contained in the following list be purchased on a face to face with a registered firearms dealer (RFD) Hartlebury Shooting Services Ltd.


  1. EXPANDING AMMUNITION

  2. EXPANDING BULLET HEADS

  3. TRACER AMMUNITION

  4. TRACER BULLET HEADS

  5. LIVE AMMUNITION

  6. PRIMERS

  7. RE-LOADING POWDERS